Our Frequently Asked Questions are complied from a list of the information most requested by our members. If there is a question we did not answer here, please reach out to one of our Wisdom Caregivers, or contact us through our Live Chat window that is located in the bottom right hand corner of your screen.
Frequently Asked Questions
Why is the platform called myHana?
Hana Is Health Advocate, a Navigator and a personnel Assistant designed to engage, educate and empower both family caregivers. Its design was not formulated in a boardroom, a computer lab or by an algorithm. It is a result of our team’s life experiences and The input of many families whose families have touched many of us these past years.
Why is myHana qualified to offer support?
The myHana team consists of employees, consultants, partners and volunteers who have over 150 combined years of professional and caregiver experience in areas such as nutrition, behavioral supports, case management, speech and occupational therapy.
How do I sign up?
You can take a 7-day free trial. Registering for an account takes less than 5 minutes.
Can I use myHana as a single repository for medical records, notes, journal entries, audio and video files that would be useful for doctor and therapy visits?
Can I use myHana as a platform that can be handed to another caregiver if I become incapacitated?
Yes. By telling us who will take control of care if you became incapacitated, the transfer of all of the information in myHana can be seamless. myHana also provides a 90-day moratorium on subscription payments to help with the transfer of care.
What happens if I decided to leave myHana, can I get all of my information back?
Of course, your information belongs to you. There is no charge to cancel your account.
Can I use myHana to set up appointments, track medications, behaviors, therapies and schedules such as medications etc.
Yes. You can set schedules, alerts, notifications (you can select who receives notifications), tasks, goals, etc.
Can I use myHana on my mobile devices?
Yes. If you have any trouble accessing myHana services on your mobile device, contact your local Wisdom Caregiver or our online chat.
Is there any hidden cost or additional charge to use myHana?
No. As a myHana member you can purchase certain products and services at a significantly reduced cost if you choose but you are under no obligation to purchase anything.
Virta Tech Health Association
Due to the cost and convenience of delivering care virtually (Telemedicine), there were over 2,000,000 “Telemed” visits in the United States in 2017. Conducting doctors visits from home, or on the road via computers, cell phones, tablets etc., (virtual access) for many ambulatory conditions, has proven to reduce the stresses, wait times, and costs involved of physically going to the doctor. This has resulted in an unprecedented demand for HIPAA compliant virtual care.
We are thrilled to announce that we have arranged for all myHana annual subscription members to optionally join the Virta Tech Health Association. By doing so, we can access the Telemedicine services of Teladoc, which is one of the worlds leading Telemedicine companies.
For a Virta Tech Health Association annual membership costing just $95 per year, we, plus all of our immediate family members, can access unlimited Telemedicine visits with over 3,000 US based, Board Certified, Teladoc contracted Internists with no co-pays. The service will be available September 1st, 2018.
If we chose to join, we pay our subscription directly to Virta Tech Health Association via that company’s website at www.virtatechhealth.org. There are no restrictions on how many virtual visits we or our immediate family members have with Teladoc contracted Internists or general medicine practitioners, and although visits with specialist doctors are possible, co-pays may be required.
Click here to learn more about the Virta Tech Health Association, Teladoc, Telemedicine in general, and how to pre-register in readiness for September 1st, 2018.
myHana is a referral service to the Virta Tech Health Association, and takes no responsibility for subscriber/doctor interactions or outcomes.
What happens if I need help understanding how to use the myHana platform?
Contact your local Wisdom Caregiver or utilize the online chat if you have any questions or run into anything you’d like support with.
What if there is an item I would like to purchase through myHana that is not currently available?
We are always looking for new products and services to negotiate deep discounts on. If you have any suggestions please notify us at email@example.com
What if the myHana library does not have information about a topic?
You may find what you need in the Support Group. If you can not find what you are looking for you can start a group discussion to get community help. You can also contact us here with your suggestions for workshops and training videos.